Effective Date: September 27, 2026
At HouseGrip, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how HouseGrip collects, uses, stores, and protects your information when you visit housegrip.com, create an account, place an order, or interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information that you provide directly to us when you:
- Create an account
- Place an order
- Contact us
- Subscribe to communications
- Request customer support
- Submit a review or comment
- Participate in promotions or other activities on our website
This information may include your:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Account information
- Order and purchase details
- Customer service communications
- Other information you voluntarily provide
We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, operating system, pages visited, and general website activity.
How We Use Your Information
HouseGrip may use your information to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Process payments and refunds
- Manage your customer account
- Provide customer support
- Communicate with you about your orders
- Respond to questions and requests
- Improve our website, products, and services
- Personalize your shopping experience
- Detect and prevent fraud or unauthorized activity
- Maintain website security
- Send promotional communications where permitted
- Comply with applicable legal and regulatory requirements
We only use personal information where there is a legitimate reason to do so.
Payment Information
Payments made through HouseGrip may be processed by third-party payment providers.
Depending on the payment method you choose, payment providers may collect information necessary to complete your transaction. HouseGrip does not intentionally store complete payment-card details on our website unless required by the relevant payment service and handled through appropriate security measures.
Your payment information may therefore be subject to the privacy policies and terms of the payment provider you use.
Shipping and Delivery
To fulfill your order, HouseGrip may share necessary information with shipping and delivery partners.
This may include your:
- Name
- Phone number
- Delivery address
- Order details
This information is shared only to the extent reasonably necessary to deliver your order and provide related services.
Cookies and Similar Technologies
HouseGrip uses cookies and similar technologies to provide essential website functionality and improve your browsing experience.
Cookies may allow us to:
- Remember your shopping cart
- Keep you signed in
- Remember your preferences
- Improve website performance
- Understand how visitors use our website
- Provide relevant functionality and marketing
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect features such as your shopping cart, account, or checkout.
Analytics and Third-Party Services
We may use trusted third-party services to help operate, secure, analyze, and improve HouseGrip.
These services may process certain information about your device or interaction with our website.
Third-party providers may include services for:
- Website analytics
- Payment processing
- Website hosting
- Security
- Shipping and delivery
- Email communications
- Customer support
- Marketing
These providers may have their own privacy policies governing how they handle information.
Information Sharing
HouseGrip does not sell or rent your personal information.
We may share information with trusted service providers when necessary to operate our business and provide services to you.
We may also disclose information when we believe it is reasonably necessary to:
- Comply with applicable law
- Respond to lawful requests from authorities
- Prevent fraud or abuse
- Protect our website and systems
- Protect the rights, property, or safety of HouseGrip, our customers, or others
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Information may be retained for purposes including:
- Completing transactions
- Providing customer service
- Maintaining account records
- Processing returns and refunds
- Preventing fraud
- Resolving disputes
- Meeting accounting, legal, tax, or regulatory obligations
When information is no longer required, we may securely delete or anonymize it where appropriate.
Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request a copy of information you have provided
- Withdraw consent where processing is based on consent
- Object to certain uses of your information
Some information may need to be retained where required by law or where we have a legitimate business or security reason to do so.
To exercise a privacy right, please contact us using the details below.
Marketing Communications
If you choose to receive marketing communications from HouseGrip, we may contact you about:
- New products
- Special offers
- Discounts
- Promotions
- Collections
- Other HouseGrip updates
You can unsubscribe from promotional emails or other marketing communications at any time by following the unsubscribe instructions provided in the communication or contacting us directly.
Transactional communications, such as order confirmations, payment notifications, and delivery updates, may still be sent when necessary.
Reviews, Comments and User Content
If you submit a review, comment, photograph, or other content to HouseGrip, information associated with that submission may be visible to other visitors depending on where the content is published.
Please avoid submitting personal or confidential information that you do not want to be publicly displayed.
Third-Party Links
Our website may contain links to third-party websites, services, or platforms.
HouseGrip is not responsible for the privacy practices, security, or content of those third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
Children’s Privacy
HouseGrip does not knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.
International Visitors
HouseGrip may serve customers and visitors located outside Pakistan. Where information is processed by third-party service providers located in other countries, your information may be transferred to or processed in those locations.
We take reasonable steps to ensure that information is handled appropriately by the service providers we use.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable requirements.
When changes are made, the updated version will be published on this page and the Effective Date will be updated accordingly.
We encourage you to review this page periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way HouseGrip handles your information, please contact us:
HouseGrip
Website: housegrip.com
Email: info@housegrip.com
Phone: 03349861444
Effective Date: September 27, 2026
HouseGrip is committed to maintaining a secure, transparent, and trustworthy shopping experience for our customers.